My flame ring has warped. What should I do?
In order to achieve a nearly smoke-free fire, our stoves and fire pits burn very hot. In fact, nearly double the heat of a traditional fire. It's possible that the extreme heat and then cooling process will cause your flame ring to warp. In the rare case this happens to you, file a warranty claim with pictures of the warped flame ring, order number and a Community Support Agent will be in contact with you the same business day!