Shipping

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• Can I return the product even though it's been used?
• Can I exchange for a different item?
• It's been more than 30 days since I purchased it, but I'd like to return the product

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• My fire pit arrived dented/damaged
• My fire pit isn't getting the secondary burn
• I see a lot of smoke when using the fire pit
• My flame ring has warped

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• Do you offer free shipping?
• Do you offer free shipping to Alaska? Do you offer free shipping to Hawaii?
• When will my order arrive

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• What is Route Insurance?
• How do I file a claim with Route Insurance

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• What is the shipping time for international orders
• Can I ship to an APO address
• I have an international order, I want to know if I can return the product to Solo Stove