• My fire pit arrived dented/damaged plus icon minus icon
  • My fire pit arrived dented/damaged. What should I do?   You're ready for the first burn the moment you fire pit arrives at your doorstep. We hope this moment won’t be interrupted by a blemish or sh... See more
  • My fire pit isn't getting the secondary burn plus icon minus icon
  • My fire pit isn't getting a secondary burn. Our 360 airflow design makes it easier than ever to get a super-hot smokeless flame, here are a few tips for getting the highly-coveted 'Secondary Burn.'... See more
  • I see a lot of smoke when using the fire pit plus icon minus icon
  • I see a lot of smoke when using the fire pit. What am I doing wrong?   Smoke comes from: wet fuel, resinous wood, not enough or poorly distributed wood (above or far below flame ring), accumulated ... See more
  • My flame ring has warped plus icon minus icon
  • My flame ring has warped. What should I do? In order to achieve a nearly smoke-free fire, our stoves and fire pits burn very hot. In fact, nearly double the heat of a traditional fire. It's possibl... See more
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